Payments meant queues
Paying a bill often meant a trip to an office or juggling third-party portals.
KSEB Mobile App
Faircode designed and built the official KSEB mobile app, serving 13.5M Kerala electricity consumers with Quick Pay, bill history and connection management.
- Client
- KSEB Limited
- Industry
- Government / Utility
- Services
- Product Strategy, UX/UI Design, Mobile App Development
- Platform
- Android App, iOS App
- Year
- 2025
Overview
Putting every electricity service in one simple app.
KSEB Limited serves millions of electricity consumers across Kerala. Faircode designed and built the official KSEB mobile app, a single self-service channel for paying bills, tracking usage and managing connections, on both Android and iOS.
From a one-minute Quick Pay to managing up to 30 consumer numbers in one account, the app turns routine electricity tasks into a few taps.
Services provided
Product StrategyUX/UI DesignMobile App Development
The Challenge
The problems we set out to solve.
Millions of consumers needed a faster, clearer way to handle their electricity account, without queues, paperwork or a desktop.
Fragmented information
Bills, consumption and payment history lived in separate places.
Multiple connections
Households and businesses with several consumer numbers had no single view.
A mobile-first state
Most consumers are on mobile and expected parity across Android and iOS.
Research & Strategy
We listened first, then set a clear direction.
A focused round of research shaped a strategy the whole team could build against.
What we learned4 insights
- Consumers wanted to pay in seconds, with or without an account.
- Many people manage several connections (home, shop, agricultural) at once.
- Trust depended on clear bills, instant receipts and payment confirmations.
- Government-scale usage demanded reliability across a huge range of devices.
How we responded5 moves
- Lead with Quick Pay, settle a bill in under a minute, no login.
- Give registered users a personalised My Account.
- Let one account manage up to 30 consumer numbers.
- Put 24 months of bills, usage and payments a tap away.
- Ship one consistent experience on Android and iOS.
The Solution
One official app for every KSEB consumer, pay, track and manage in a few taps.
A self-service mobile app with instant Quick Pay, a personalised account, downloadable bills and receipts, consumption history, and secure card and net-banking payments, delivered natively on Android and iOS.
What we delivered
- Product & UX strategy
- Mobile UI design
- Android & iOS build
- Payment gateway integration
- KSEB billing API integration
Key Features
The moments that make it work.
01Feature
Quick Pay
Pay any electricity bill in under a minute, no registration required.
OutcomePay without logging in
02Feature
My Account
A personalised home for registered consumers, with profile, bills and alerts in one place.
OutcomeEverything in one account
03Feature
Manage up to 30 connections
Add and switch between up to 30 consumer numbers from a single login.
OutcomeEvery connection, one login
04Feature
Bills & receipts on demand
24 months of bills, consumption and payment history, downloadable as PDF.
Outcome24 months, one tap
UI Screens
A closer look at the product.
Technology
Engineered to scale, secure by design.
A cross-platform build ships one consistent experience to Android and iOS, integrated securely with KSEB's billing systems and multiple payment rails, encrypted in transit and built for state-scale load.
Mobile
Flutter
Back-end
Node.jsPython
Data
PostgreSQL
Cloud
AWS
Integration
Payment GatewayREST APIs
Results & Impact
What the work delivered.
0Downloads on Google Play
0Average rating (6.1K+ reviews)
0Connections per account
Bill payment in under a minuteOne account, up to 30 connectionsConsistent on Android & iOSSelf-service, no queues
Download and rating figures are public data from Google Play (KSEB, Dec 2025).
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